FREQUENTLY ASKED QUESTIONS
 
1. How do I register to become an ONZA B2B customer?
If you are already an ONZA Tires customer, you are pre-registered for the webshop. You will receive an email with your login details automatically. Please check your inbox and spam folder for the login details. If you are not able to find them, please contact us at contact@onza-tires.com.
 
 
2. What is the procedure once I have placed my order?

1. You will receive an email with a copy of your webshop order (WS...) directly after placing your order.

2. We will get back to you as soon as possible and send you an order confirmation, with delivery dates supplied for products which are not in stock, and a shipment date for the ones which are in stock. In addition to this we will send you an invoice for the available goods.

3.  Once we have received your payment we will release the goods for pick-up.

 
3. What kind of delivery service does ONZA Tires offer?

The goods are to be collected by freight forwarder at our warehouse.

The pick-up address is:

OSA Spedition GmbH
c/o Apex Sports LLC
Beim Breitenstein 14
79588 Efringen-Kirchen
Germany

Please note: The goods can only be released upon complete payment.

4. Are the shipping costs and VAT included in the total billing amount?

No, all orders are based on EXW terms and exclude VAT, import cost and taxes.

5. I want to order 15 units of a certain product. Why can I only choose 20 units?

The minimum order quantity is one box, hence, you can only order the MOQ or multiples of this. Please see the overview below of our packaging unit sizes we offer:

  • Tires with TRC casing: 10 units per SKU

  • Tires with GRC casing: 8 units per SKU

  • Tires with GEC casing: 18 units per SKU

  • Tubes: 20 units per SKU

  • Tubeless Sealant: 12 units per SKU (250ml and 1000ml) / 4 units per SKU (5000ml)

6. How do I complain about faulty or incomplete deliveries and goods?

Please contact us directly at contact@onza-tires.com. Please always mention your order reference number (WS...) to speed things up. In your email, please mention the item number, quantity and add digital pictures of the faulty delivery showing the discrepancies. If this info is not provided, your request cannot be processed!

7. My order contains defective goods. What do I do?

Please contact us directly at contact@onza-tires.com. Please always mention your order reference number (WS...) to speed things up. In your email, please mention the item number, quantity and issue and add digital pictures of the defect or damage. If this info is not provided, your request cannot be processed.

8. I have a warranty claim: what is the procedure?

Please contact us: contact@onza-tires.com.

9. Is my personal customer account data safe or will they be used for other purposes too?

All information is strictly confidential and will not be used for other purposes in any case, and will not be given to third parties.

 

You didn't find an answer to your question here? Drop us a line at contact@onza-tires.com