1. You will receive an email with a copy of your webshop order (WS...) directly after placing your order.
2. We will get back to you as soon as possible and send you an order confirmation, with delivery dates supplied for products which are not in stock, and a shipment date for the ones which are in stock. In addition to this we will send you an invoice for the available goods.
3. Once we have received your payment we will release the goods for pick-up.
The goods are to be collected by freight forwarder at our warehouse.
The pick-up address is:
OSA Spedition GmbH
c/o Apex Sports LLC
Beim Breitenstein 14
Please note: The goods can only be released upon complete payment.
4. Are the shipping costs and VAT included in the total billing amount?
No, all orders are based on EXW terms and exclude VAT, import cost and taxes.
5. I want to order 15 units of a certain product. Why can I only choose 20 units?
The minimum order quantity is one box, hence, you can only order the MOQ or multiples of this. Please see the overview below of our packaging unit sizes we offer:
Tires with TRC casing: 10 units per SKU
Tires with GRC casing: 8 units per SKU
Tubes: 20 units per SKU
Tubeless Sealant: 12 units per SKU (250ml and 1000ml) / 4 units per SKU (5000ml)
6. How do I complain about faulty or incomplete deliveries and goods?
Please contact us directly at firstname.lastname@example.org. Please always mention your order reference number (WS...) to speed things up. In your email, please mention the item number, quantity and add digital pictures of the faulty delivery showing the discrepancies. If this info is not provided, your request cannot be processed!
7. My order contains defective goods. What do I do?
Please contact us directly at email@example.com. Please always mention your order reference number (WS...) to speed things up. In your email, please mention the item number, quantity and issue and add digital pictures of the defect or damage. If this info is not provided, your request cannot be processed.
8. I have a warranty claim: what is the procedure?
Please contact us: firstname.lastname@example.org.
9. Is my personal customer account data safe or will they be used for other purposes too?
All information is strictly confidential and will not be used for other purposes in any case, and will not be given to third parties.
You didn't find an answer to your question here? Drop us a line at email@example.com